For many businesses, chasing late payments can feel like a full-time job. At what point do you stop sending reminders and start taking formal action? Knowing when to bring in a debt collection agency can make the difference between recovering your money—or writing it off as a loss.
Here are five clear signs it might be time to call in the experts.
1. Your Invoices Are 60+ Days Overdue
While 30-day delays are common, once an invoice crosses the 60-day mark, it’s a red flag. Most debtors who haven’t paid by this point either can’t or won’t pay without a formal nudge.
A professional debt collection agency like iCollect can escalate your claim while preserving the business relationship, especially through white-label services.
2. Your In-House Follow-Up Is Getting Ignored
You've sent multiple reminders, made follow-up calls, and offered payment plans yet the debtor continues to ignore your outreach. A lack of response indicates they don't take your efforts seriously anymore. Third-party involvement adds urgency.
3. You're Spending Too Much Time Chasing Debts
If debt recovery is pulling your team away from core business tasks, it’s time to outsource. Debt collection agencies streamline this process, using automation and specialist staff so you can focus on revenue not recovery.
4. You're Concerned About the Legal Process
Debt recovery can turn legal quickly. If you're unsure about your legal rights, timelines, or the tribunal process, engaging an agency with experience in New Zealand’s legal system can help you avoid costly missteps.
5. You Want to Maintain a Professional Reputation
No one likes to be the “bad guy.” A reputable agency like iCollect operates under your brand or discreetly via white-label services, protecting your business image while enforcing payment obligations.
Final Thoughts
You don't need to wait until you're desperate to call a debt collection agency. In fact, early intervention often results in faster payment and less disruption. If you're noticing any of the signs above, it may be time to take the next step and partner with a trusted agency.
Ready to recover your unpaid invoices without burning bridges? Contact iCollect today info@icollect.co.nz
